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CAMBIOS

Hèroine no realiza devoluciones de los pedidos, pero si admite cambios por otra talla o modelo, del mismo importe o superior hasta 14 días desde que se recibe el producto. Se realizará el cambio siempre y cuando la pieza esté en perfecto estado y conserve su packaging original intacto. Para proceder al cambio debes notificarnos por escrito un email a sales@heroine-jewels.com indicando la información y datos de tu compra, además de los motivos por los que deseas realizar el cambio. Una vez recibido procederemos a validar la información que nos remites y nos pondremos en contacto contigo para gestionar el proceso de cambio.

El cliente asume el coste directo del envío para realizar el cambio.

Si durante el proceso de compra cambias de opinión, tienes 1 hora para cancelar el pedido escribiéndonos un email a sales@heroine-jewels.com

EXCHANGES

Exchanges of our products are possible within 14 calendar days from the day the products are received. In order to make a return, you must notify us in writing by email to: sales@heroine-jewels.com Include the following information: the details of your purchase and the reason for the exchange. Once we have received this, we will proceed to validate the refund and contact you to inform you of the steps to take in the return process.

If the reason for the exchange is due to a change of model, color, wrong size, our policy is that the exchange is within 14 calendar days from the day the products are received. The product(s) must be in perfect condition and with its original packaging. The customer pays for the cost of shipping. Once we have received the returned products and check that they are in their optimal state, we will proceed to exchange the product with the exception of shipping.

If you change your mind in the buying process, you can cancel the purchase in the term of an hour via email to sales@heroine-jewels.com