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1. ABOUT YOUR HEROINE JEWELRY, MATERIALS AND CARE

Every Hèroine piece is unique. The nature of the materials we use creates that uniqueness. In our workshop, we craft gold and silver into distinct and original shapes, and precious and semiprecious stones bring a touch of color and magnetism to our creations. Not one stone is identical, despite being the of the same quality and type. Specialized artesanal craftsmanship is behind each piece we create.

HOW TO CARE FOR YOUR HEROINE JEWELRY

We should always take special care with jewelry because every piece is made with noble but delicate materials. We use metals such as silver and gold and handcraft our creations with precious and semi-precious stones found in nature for their beautiful and unique characteristics.

You can keep the original look with a few simple steps:

These recommendations help to prolong the life of our jewelry.

We here at Heroine are not responsible for the inappropriate use of our products or damage from any misuse.

If you have any questions, please write to hello@heroine-jewels.com

2. USE OF OUR WEBSITE

Using our website means accepting some simple conditions which at all times respect and protect your rights as a customer and our rights as entrepreneurs.

When you place your order, you are guaranteeing us that you are 18 years of age and agree to the following conditions:

1. You can use the Hèroine website for inquiries and to place orders legally.

2. We reserve the right to accept or refuse an order if we consider it fraudulent, false or for speculative purposes.

3. You agree to provide us with truthful and correct information about your email address and other requested contact information in order to process your order(s) or to contact you if necessary. The fact is, without this we can not process any orders you make through Hèroine.

The information and content of our website are a means through which you offer to make a purchase. This petition for purchase becomes effective when we validate and agree to the request to purchase any of our products, at which time we will send you notification via email. It is then, and only then, that we establish an agreement or contract between us. If your request is not accepted, but was charged to your account, we will refund you in full. Ordering means fulfilling the step by step purchase process online until you click the Order button. You will be subject to the contract solely on the products in your Purchase Confirmation email. We are not obligated to send any other products you may have ordered until we confirm your shipping details in a separate Purchase Confirmation email.

3. INTELLECTUAL PROPERTY & COPYRIGHT

Each and every Hèroine piece of jewelry is the result of creative work and artesanal handcraft expertise learned and developed over time. Sketches and prototypes are needed to achieve the final piece; therefore all of our products, illustrations, photographs and creative projects are protected by copyright law.

4. ORDERS AND SHIPPING

When you purchase any of our products, your petition to purchase is received and becomes effective when we validate and agree to your request to purchase any of our products.

If everything is OK and we validate your order, we will proceed to send you a notification via email confirming your order and entering in the process of shipment to the address provided. If your offer to purchase is not accepted, but was charged to your account, we will proceed to refund you in full. You will be subject to the contract solely on the products in your Purchase Confirmation email. We are not obligated to send any other products you may have ordered until we confirm your shipping details in a separate Purchase Confirmation email.

The online store is open 24 hours a day.

RUBEN LOPEZ BENLLOCH reserves the right to change prices, items, promotions and other commercial conditions.

All prices include VAT (sales tax) but no other tax, fee or tariff.

PAYMENT METHODS

Wire transfer.

Selecting to pay via PayPal. We will send you a simple application for payment without having to have an account with this service.

Please note we cannot accept payment methods not specified above.

The only currency accepted in our transactions is the Euro.

NATIONAL SHIPPING:

SPAIN (Peninsula and the Balearic Islands)

Certified shipping though the Post Office. Estimated delivery time: 5-10 days.

Shipments are made on weekdays only.

Price: 6.00 euros  VAT (sales tax) included per shipment.

INTERNATIONAL SHIPPING:

Certified shipping through the Post Office.  Estimated delivery time: 1-3 weeks.

Shipments to countries in Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Gibraltar, Greece, Greenland, Hungary, Ireland, Italy, Iceland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Netherlands, Poland, Portugal, United Kingdom (UK), Czech Republic, Romania, Sweden and Switzerland.

Price: 12.00 Euros including VAT (sales tax) per shipment.

For international shipments outside of Europe, please contact us via email: sales@heroine-jewels.com

We do not ship to the Canary Islands, Ceuta and Melilla, nor to P.O. boxes.

 

5. RETURN POLICY

Returns, exchanges and refunds of our products are possible within 14 calendar days from the day the products are received. In order to make a return, you must notify us in writing by email to: sales@heroine-jewels.com 

Include the following information: the details of your purchase and the reason for the return. Once we have received this, we will proceed to validate the refund and contact you to inform you of the steps to take in the return process.

Cases in which we give refunds:

If the reason for a return or exchange is related our company, that is to say, the product is defective or does not correspond to the purchase order, Heroine will be responsible for the cost of the return or exchange. The client must notify us in the period of 14 calendar days (from the day the products were received) of the desire to return or exchange their purchase.

If the reason for the return or exchange is not linked to our company, i.e. due to a change of model, color, wrong size or if you change your mind in the process of purchasing, our policy is that the return or exchange is within 14 calendar days from the day the products are received. The product(s) must be in perfect condition and with its original packaging. The customer pays for the cost of shipping. Once we have received the returned products and check that they are in their optimal state, we will proceed to refund the purchase with the exception of shipping.

6. PROTECTION OF PRIVATE DATA

To track and proceed to send your purchases, you are required to register your personal details  and create a password in order to access the  confidential customer area on the Heroine website. When you register your details on our server, we add you to the Heroine database to process your order and track it, as well as send information related to offers and other services that may be of interest to you. Remember that you can request not to receive our offers and other information of interest. You can change your client registration data and ask us to send a password reminder in case you ever forget it.

In order to process and track purchases, as well as provide other services to clients in the future, we register your personal data and you choose a password to access the restricted areas of our website that require prior identification. This will makes it unnecessary to fill out this information for future use. By the time you register on our server or place an order, your personal data and transactions are current and incorporated into our database, whose sole purpose is to process your order and for tracking purposes. If you have given your express consent and do not revoke it, we will also use your data to send information about offers and services that may be of interest. You can at any moment modify your client registration data (address change, telephone, etc…) or ask us to send a password reminder in case you ever forget it.

In accordance with Spanish Law (la Ley Organica 15/1999 de 13 de diciembre, de Proteccion de Datos de Caracter Personal) and other legislation to protect data, your personal data is incorporated into a file belonging to Heroine in order to manage client inquires, suggestions, or complaints for processing and resolution. The client can exercise their right to access, rectifiy, oppose and cancel (the use of their private data) by addressing Ruben Lopez Benlloch. Ref: LOPD, Calle Alemany 2, 3º 12p, 46019 de Valencia or via email: hello@heroine-jewels.com 

One may request this information in accordance with applicable law.